Shopping Guide
1. Browsing and Selecting Products
Products are organised by category to help you explore options efficiently. Each product page includes detailed descriptions, images, and key specifications to support informed selection. Please review all available information carefully before adding items to your cart.
2. Checking Availability and Pricing
Product availability is displayed on each product page and may change based on demand. Prices shown reflect the full amount payable, with all applicable taxes included. No additional mandatory charges are added at checkout.
3. Placing an Order
Once you have selected your items, proceed to checkout and complete the required delivery and payment details. Please ensure all information provided is accurate, as this will be used for order confirmation and delivery arrangement.
4. Order Confirmation and Processing
After successful payment, an order confirmation will be issued. Orders placed before the daily cut-off time are processed on the same business day, while orders placed later, or on weekends and public holidays, are processed on the next business day.
5. Delivery and Tracking
Once an order is dispatched, tracking information will be provided so you can follow its progress. Estimated delivery timeframes are displayed in the Shipping Policy and may vary depending on destination and external transit conditions.
6. Changes, Cancellations, and Returns
If you need to change or cancel an order, please review the applicable cancellation timeframe. For delivered items, return and refund requests should follow the conditions and steps outlined in the return policy. Submitting requests within the specified timeframes helps ensure smooth handling.
7. After-Sales Support
Support is available if you have questions about your order, delivery status, or product care. We recommend contacting support as soon as possible if assistance is needed, especially in cases involving delivery issues or product concerns.
8. Contact
- Mailing address: APT BLK 154 SERANGOON NORTH AVENUE 1 #02-426, SINGAPORE 550154, SINGAPORE
- Contact email: promotion@havenmylab.com
- Telephone: +65 (826) 40472
- Support hours: Monday to Saturday, 09:30 – 19:30 (AEST/AEDT). Enquiries received outside these hours or on public holidays will be handled on the next business day.