An exchange service is not offered. Furniture items are prepared, allocated, and dispatched through coordinated logistics processes, and exchanges would require duplicate handling that may lead to delays and inaccuracies. To ensure a clear and efficient process, if you need to change to other products, you can return the unwanted items and place a new order.
If an order has already been shipped or delivered, cancellation is no longer possible, and the request will be handled in accordance with the applicable return type outlined below.
Voluntary returns apply when an order is no longer wanted or when the order cancellation period has expired. To be eligible for a voluntary return, the following conditions must be met:
The item must be unused, unassembled, and undamaged
All original parts, accessories, and packaging must be intact and included
The return request must be submitted within 48 days of delivery
Voluntary returns that do not meet these conditions may not be eligible for a refund.
Returns due to product issues may be requested if the item has a confirmed defect, missing components, or has been damaged during transit. Such return requests should also be submitted within 48 days of delivery.
In these cases, customers should contact customer support as soon as possible after delivery. Depending on the circumstances, a full or partial refund will be provided once the issue has been verified.
To initiate a return or refund request, please contact us by email as the preferred method. Include your order number and a clear explanation of the reason for the request to support efficient review.
A return shipping label is included inside the parcel at the time of delivery. If the request is approved, this label should be used to return the product in accordance with the provided instructions.
All requests are assessed based on the request details, order status, and compliance with this policy. If approved, the return process will proceed as outlined.
For voluntary returns, certain fees such as original shipping costs or return handling charges may be deducted from the refund where applicable. If the return is due to a confirmed product defect or transit-related damage, return shipping will be arranged without charge.
Items that are damaged due to misuse, altered, incomplete, or not returned in line with the stated conditions are not eligible for a refund.
Once a returned item is received and verified, refunds are initiated within 1–3 business days using the original payment method. The time required for funds to appear in your account depends on your bank or payment service provider.
loading
